FAQ


Where in the USA is your jewelry designed and made?
All of our jewelry is made in our studio located in the SoHo area of New York City.

How should I explain to customers about caring for sterling silver jewelry?
We recommend polishing sterling silver jewelry with a dry silver polishing cloth available at most grocery or hardware stores. Storing silver jewelry in the jewelry bag in which it came will help prevent tarnishing.

How do you ship within the United States?
We ship via UPS FedEx and USPS. Shipping is calculated at checkout based on your order total, weight of the package and destination.

Do you ship to Canada?
At this time, international orders cannot be placed through our website. They must be placed by email or telephone. It is important to become a wholesale customer in order to see our SKU's and pricing. When placing your order, the SKU's of each product, a brief description of the jewelry, your ship to address, your credit card number and expiration date are all needed. We ship USPS Priority Mail with a tracking number. Rate is calculated at checkout, however, there is no insurance so shipping is at the customer's risk. UPS Standard and UPS Next Day Air Saver are also available upon request. Both UPS shipping methods are fully insured and both provide a tracking number. Please note, shipments to Canada may incur customs duties, taxes and/or brokerage fees which are the sole responsibility of the customer. If you have additional questions or would like to place an order directly with us, please email us or call +1-212-995-9300 ext. 201.

Do you ship outside the USA and Canada?
At this time, international orders cannot be placed through our website. They must be placed by email or telephone. It is important to become a wholesale customer in order to see our SKU's and pricing. When placing your order, the SKU's of each product, a brief description of the jewelry, your ship to address, your credit card number and expiration date are all needed. We ship to Mexico, the UK, Australia, South Africa and the European Union countries via First-Class Mail or Priority Mail. For First-Class Mail, shipping cost will be calculated at the time the order is processed based upon weight and destination. These packages do not include tracking information and are not insured so shipping is at the customer's risk. Estimated delivery time is 6-10 business days. International orders may incur additional duties, taxes, and/or brokerage fees for which the customer is responsible. If you have additional questions or would like to place an order directly with us, please email us or call +1-212-995-9300 ext. 201.

Do you ship to PO Boxes?
Unfortunately, we cannot ship to PO Boxes.

What forms of payment do you accept?
We accept Visa and MasterCard.

Are items returnable?
Yes! Returns for sterling silver and special orders in 14K gold are accepted within 14 days with proof of purchase from www.wholesalelaurelelliott.com. The items must be unworn and in the condition in which they were shipped, including jewelry packaging. Please email us or call 212-995-9300 x 201 to receive a return authorization number and return shipping address. Custom orders are not returnable.

How do I place an order for 14K gold?
Please find information on special orders for 14K gold here.

What is a special order?
Special orders are:
1) Sterling Silver rings in half sizes.
2) 14K gold rings in whole sizes.
3) Three of our 14K gold Mobius necklaces (IN35N, LS06N & FJ01N).
4) Four of our 14K gold Mobius bracelets (FC04B, FC05B,LE01B & ST137B).
Special orders must be placed with us directly by telephone or email, and may require a 3-4 week lead time. A 20 % deposit is required. The return policy is within two weeks of receipt of shipment.

What is a custom order?
Custom orders are:
1) Karat gold rings in half sizes.
2) Karat gold jewelry excluding 14K rings in whole sizes, the four 14K Mobius bracelets and three Mobius necklaces available as special orders listed above.
Custom orders require a 50% deposit and are not eligible for returns or exchanges. Please email us or call 212-995-9300 x 201 for more information or to place your order.

What is antiquing?
Most of our jewelry is "antiqued" with a patina during manufacturing to enhance the legibility of the inscription. The piece of jewelry is submerged in a solution to create the darkened color, and then polished so that the antiquing remains only within the recessed inscription. We incorporate this process to replicate original antique jewelry, which naturally forms this darkened color over the centuries. 

Please note that the antiquing process for silver and gold is different and results in a slight variation of color.  Our silver jewelry is antiqued with liver of sulfur which creates a dark gray to black color, whereas our gold jewelry is antiqued with a black rhodium plating which creates a softer gray color.

Will sterling silver tarnish? 

Sterling silver will retain its luster for years and frequent wearing of your jewelry will help prevent tarnishing. It will tarnish when it is exposed to certain chemicals found in makeup and perfume, salt air and sulfur. Sulfur can be found in many types of paper used in books, boxes and wrapping paper. It can also be found in several types of display pieces. If you notice silver jewelry tarnishing in your display, it can be polished with a silver polishing cloth available at most grocery and hardware stores. We do not recommend polishing with silver polish as it may remove the antiquing. Jewelry kept in our poly bags with our anti-tarnish strip should not tarnish.

How do I determine a ring size?
It is important to determine the ring size you need before placing an order as many of our rings cannot be resized. Wider rings should be ordered ½-1 size larger than normal. A chart equating ring measurements to US ring sizes, as well as a downloadable paper sizing gauge, is available here.

Available ring sizes?
Our rings are sized in US whole sizes. Half sizes are available by contacting us directly to place a special/custom order. (See above: Special Orders and Custom Orders)

Why are inscriptions misspelled?
Mediaeval spelling and grammar were inconsistent. These charming inconsistencies are faithfully reproduced in historic jewelry in the collection.